Orders

How to track my order?

You can track your order using the tracking number provided in your confirmation email. Visit our tracking page and enter your tracking number to see the status of your order.

How do I cancel or change my order?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We can only make changes or cancellations if your order has not yet been shipped. You can reach us via our support email or phone number, which are listed on our contact page. Please have your order number ready to expedite the process.

What are my payment options?

We accept various payment methods including credit/debit cards, PayPal, and other local payment options. For a full list of accepted payment methods, please visit our payment options page.

Sizing and Fit

How do I know which size to order?

Each KARIS piece is designed to flatter the feminine silhouette. We recommend referring to ourSize Guidefor detailed measurements and fit notes. If you’re between sizes or unsure, we suggest selecting the larger size for the most comfortable fit, or contacting our Customer Care team for personalized advice.

Can I get help choosing the right size?

Absolutely. OurCustomer Care teamis happy to assist you with sizing recommendations based on your measurements and preferred fit. Simply reach out to us athello@karisthelabel.com for personalized guidance.​

What should I do if my item doesn’t fit?

If your garment doesn’t fit as expected, you can request areturn or exchangewithin our policy timeframe, provided it’s unworn and in original condition. Visit ourReturns & Exchangessection for full details.​

Shipping and Delivery

What are the shipping options?

We offer several shipping options to meet your needs. You can choose from standard, expedited, and express shipping. Delivery times and costs vary depending on your location and the selected shipping method.

How much does shipping cost?

Shipping costs depend on the shipping method and destination. During the checkout process, you will be able to see the exact shipping cost for your order.

Do you ship internationally?

Yes, we ship to many countries around the world. Please check our shipping policy page for more information on international shipping.

Refund and Exchange

What is your return policy?

If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.

How do I request a refund?

To request a refund, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to return your item.

How long does it take to process a refund?

Once we receive your returned item, it typically takes 5-7 business days to process your refund. You will receive a confirmation email once your refund has been processed.

Account and Membership

Do I need an account to shop at KARIS the Label?

You can browse and make purchases as a guest, but creating an account allows you to enjoy a seamless shopping experience, save your favorite items, and access order history for easier management.

How do I create an account?

To create an account, click on theSign Upbutton at the top of our website, provide your email address, and set a secure password. Once registered, you’ll receive a confirmation email and can immediately start enjoying your account benefits.​

I forgot my password. How can I reset it?

If you’ve forgotten your password, click“Forgot Password?”on the login page. Enter your registered email address, and we will send instructions to reset your password securely.​

Is my personal information safe?

At KARIS the Label, your privacy and security are a top priority. All account information is securely stored, and we adhere to strict privacy policies to protect your data.

Contact and Support

How can I get in touch with KARIS the Label?

You can reach our Customer Care team via email athello@karisthelabel.com or by filling out theContact Formon our website. We aim to respond to all inquiries promptly, usually within 24–48 hours.​

Do you offer support by phone or live chat?

At this time, KARIS provides support primarily via email and our online contact form to ensure detailed, personalized assistance. We carefully review each inquiry to provide the most accurate and thoughtful response.

How do I follow up on a previous inquiry?

If you’ve already contacted us and need an update, simply reply to your original email or include yourinquiry reference numberin a new message. Our team will ensure a swift and detailed response.​